COVID-19 20200320 - MapleMark Bank

IMPORTANT INFORMATION FROM MAPLEMARK BANK

COVID-19 UPDATE

March 20, 2020

As communicated in our last message – we continually evaluate best practices to safeguard the health and safety of you and staff; while continuing to provide support for all your banking needs.

Effective, Monday, March 23^rd, we are implementing the following service changes –

Prior to visiting one of our locations, we ask you first contact your MapleMark Banker or our Customer Service team (866-698-5760). We are committed to serving you safely. In many cases, we may be able to provide solutions to meet your needs without requiring a visit.

DALLAS, TEXAS

Old Parkland
Our lobby will be available by appointment only.If you have cash requirements, please call us by Noon, Monday through Friday. We will prepare your order for pickup the NEXT BUSINESS DAY between 1 and 3 PM.

Corporate Offices
Our Corporate Offices are currently closed to the public.

TULSA, OKLAHOMA

Southern Hills Tower
Our lobby will be available from 1 PM to 5 PM, Monday through Friday – or by appointment.

Please visit our website for up-to-date hours and location information.

A FEW REMINDERS –

Utilize our digital banking systems to conduct transactions without disruption –make deposits, transfer funds internally and externally, pay bills and review your account history online. Our business clients can also process transactions from anywhere via MapleVirtual.
If you have not yet enrolled in Online Banking, do it today. Click here to enroll now – it takes only a few minutes and our Customer Service team is ready to help if you experience any difficulty. Business clients not currently using MapleVirtual – contact your MapleMark Banker for more information.
ATM fees are being refunding automatically through April 30, 2020 to facilitate access to cash while minimizing social interaction.
If you have been affected by COVID-19 and need assistance with your account, please contact us to learn how we might help.

Thank you for your continued trust and confidence in us. As the situation evolves, we will continue to keep you apprised of our actions to continue to meet your needs, while keeping you protected.

Please visit our website for the most recent updates and for current office information.

Thank you,

customerservice@maplemarkbank.com
866-698-5760

FACTS	WHAT DOES MAPLEMARK BANK DO WITH YOUR PERSONAL INFORMATION FROM THE MOBILE APPLICATION
Why?	The mobile application requests access to information stored on your device such as location, camera, contacts, or other features you are enrolled in to enrich and simplify your own user experience and improve our services, as well as provide additional security to protect your account. It is important for you to understand that – § Before granting access to this information, you will be prompted to give the application that permission. § If you do not wish to grant that permission, you may decline. § If you later change your mind, those permissions can be updated in your device’s settings.
What?	Some examples of information your app will request access to are – § Location § Contacts § Camera
How?	To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. The application information is retained in accordance with state and federal record retention laws. Please contact us to determine specific timeframes for your personal stored information and if that information may be deleted.
Questions?	Please contact MapleMark Bank at 866-698-5760 regarding questions about the information included in this Mobile Privacy Disclosure or questions about this application. You can also access the bank’s fully Privacy Policy at – https://maplemarkbank.com/privacy/