IMPORTANT INFORMATION FROM MAPLEMARK BANK
March 20, 2020
As communicated in our last message – we continually evaluate best practices to safeguard the health and safety of you and staff; while continuing to provide support for all your banking needs.
Effective, Monday, March 23rd, we are implementing the following service changes –
Prior to visiting one of our locations, we ask you first contact your MapleMark Banker or our Customer Service team (866-698-5760). We are committed to serving you safely. In many cases, we may be able to provide solutions to meet your needs without requiring a visit.
- Old Parkland
Our lobby will be available by appointment only.If you have cash requirements, please call us by Noon, Monday through Friday. We will prepare your order for pickup the NEXT BUSINESS DAY between 1 and 3 PM.
- Corporate Offices
Our Corporate Offices are currently closed to the public.
- Southern Hills Tower
Our lobby will be available from 1 PM to 5 PM, Monday through Friday – or by appointment.
Please visit our website for up-to-date hours and location information.
A FEW REMINDERS –
- Utilize our digital banking systems to conduct transactions without disruption –make deposits, transfer funds internally and externally, pay bills and review your account history online. Our business clients can also process transactions from anywhere via MapleVirtual.
- If you have not yet enrolled in Online Banking, do it today. Click here to enroll now – it takes only a few minutes and our Customer Service team is ready to help if you experience any difficulty. Business clients not currently using MapleVirtual – contact your MapleMark Banker for more information.
- ATM fees are being refunding automatically through April 30, 2020 to facilitate access to cash while minimizing social interaction.
- If you have been affected by COVID-19 and need assistance with your account, please contact us to learn how we might help.
Thank you for your continued trust and confidence in us. As the situation evolves, we will continue to keep you apprised of our actions to continue to meet your needs, while keeping you protected.
Please visit our website for the most recent updates and for current office information.