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A true financial partner is a source of tools, ideas and insight. From frequently asked questions to online calculators and security advice, our Resource Center is designed to deliver that value and support you every step of the way as you pursue your financial goals.

Frequently Asked Questions

Your deposits are insured by the Federal Deposit Insurance Company (FDIC) to the maximum allowed by law, $250,000 per customer.

Note: The contents of Safe Deposit Boxes are not insured by the FDIC.

MapleMark Bank
3963 Maple Avenue, Suite 260
Dallas, TX 75219

If your MasterCard Debit Card is lost or stolen, please call 844-202-5333 immediately to report it.

Log into online banking and choose “View Accounts” to see all your accounts.

Log into online banking and choose “Documents” to view past statements.

Log into online banking and submit a service request or call customer service at (972) 698-5760 for additional assistance.

Call your banker or customer service at (972) 698-5760 for assistance.

In our ever-connected world, the best defense is being aware and safeguarding your own personal information.  It’s important to review your account statement regularly. If you ‎encounter suspicious account activity or notice unusual system behavior when conducting Online Banking ‎then immediately contact Customer Service at 866-698-5760.

There are some additional steps you can take in protecting your accounts:

Never give out your personal identifying information via email or text. If you receive texts or email requesting personal information — such as your account numbers, passwords, Social Security number or birth date.

Do not provide this data or click on any links provided in the texts or emails without confirming that the requests are legitimate. Be mindful over the phone as well. If you ever feel uncertain about the party contacting you, call their customer service center telephone number from their website or your print records to verify and get routed to the correct contact. You can verify the authenticity of requests that appear to be from MapleMarkBank by calling us at 866-698-5760, or visiting a location near you.

Create a strong user name and password. For example, use a mix of capital and lowercase letters, numbers and special characters. Avoid using the names of relatives or pets or anything else that could be easily guessed.

Do not use the same user name and password for all you online accounts.

Never reveal your password or any personal identifying information over the phone, by email or by text.  When you call MapleMark Bank, customer service we may ask personal information for identification purposes but will never ask for your password.

Avoid using public computers and if you must, always Log out when you are done.

Enroll in eStatements and/or log into your account to avoid a paper trail of confidential information and potential mail fraud.

Keep up to date on the Federal Deposit Insurance Corporation’s (FDIC) recent consumer fraud alerts. Especially keep an eye out for common text, email and calling scams.

MapleMark Bank is committed to protect your accounts and personal information.

Our cyber security technology helps protect your personal and financial information. Below are some of the safeguards we have in place to protect against online security breaches.

User Name and Password –Online account access is limited to those possessing the user name and password associated with your account(s).

Encryption –Encryption technology protects data in transit between your computer and our systems. The closed lock icon indicates a communication session is encrypted. As well as, an internet address that begins with https://…indicates that the page you are viewing is encrypted. The “s” stands for “secure”.

Virus Protection –Anti-virus protection technology detects and prevents recognized viruses from entering our computer network.

Timeout –Our online system is designed to log you out automatically after several minutes of inactivity.

Yes, you may activate touch ID or face ID to login into the mobile app (this feature is device dependent).
Log into the app using your username and password.
From the menu choose My profile icon / Security/ Login Options / Activate Touch ID by clicking on the ‘X”.
Login to the app using your username and password.
From the menu choose my profile / Security/ Login Options / Choose PIN by clicking on the ‘X” and follow the instructions provided.
Wires
Wire to:

MapleMarkBank (Receiver Bank)
Physical Address:
3963 Maple Avenue, Suite 260
Dallas, TX 75219

ABA Routing # 111026135

Credit:

Your Name (Beneficiary)
Your Address
City, State, Zip

Your MapleMark Account Number

Call customer service at (972) 698-5760 for additional assistance.